Privacy Policy - Indraprastha Movers

1. Introduction

At Indraprastha Movers, accessible via indraprasthamovers.com, we are fully committed to protecting and respecting your privacy. Your trust is of paramount importance to us, and we are dedicated to maintaining the highest standards of data protection in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant national and international data protection laws. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal information collected through our website, communications, and services. Indraprastha Movers is the data controller responsible for the processing of your personal data where this policy applies. By visiting our website or interacting with our services, you acknowledge and agree to the practices described herein.

For questions related to this policy or the exercise of your data rights, please contact us at:
Email: [email protected]

3. Categories of Personal Data Processed

We collect and process various categories of personal data necessary to deliver our services, improve the user experience, and meet legal obligations. These include:

a. Usage Data
Including but not limited to IP addresses, browser type, operating system, device identifiers, pages visited, session durations, and referral sources.

b. Account Data
Information required to create or maintain your account, such as your full name, residential or business address, email address, and telephone number.

c. Profile Data
Data relating to your preferences, order history, delivery behavior, saved addresses, and product interests.

d. Communication Data
Information derived from your interactions with our support team or other communications, including the content and history of inquiries.

e. Technical Data
Details about the devices and systems you use to access our website, such as device type, system configurations, time zone settings, and internet service providers.

f. Transaction Data
Records of services purchased, payment details (excluding full payment card numbers, which are processed securely by third-party processors), delivery instructions, and billing history.

g. Preference Data
Marketing and communication preferences, subscription settings, responses to surveys and promotions, and expressed interests in specific services or content.

4. Legal Bases for Processing

We rely upon the following legal grounds to process your personal data:

– Consent: When you voluntarily provide information, subscribe to marketing, or participate in surveys.
– Contractual necessity: To fulfill our obligations in providing services as agreed with you.
– Legitimate interests: To improve our services, ensure network security, prevent fraud, and support customer service operations, provided such interests are not overridden by your fundamental rights.
– Legal obligation: When we are required by applicable law to retain or disclose your data.

5. Your Rights

In accordance with GDPR and CCPA, you have the following rights regarding the personal information we hold about you:

– Right to Access: Request copies of the data we process about you.
– Right to Rectification: Request corrections to inaccurate or incomplete data.
– Right to Erasure: Request deletion of your data where no longer necessary or lawfully held.
– Right to Restriction: Limit the way we process your data under certain conditions.
– Right to Portability: Request your data in a structured, machine-readable format for transfer to another provider.
– Right to Object: Object to processing when based on legitimate interest or direct marketing.
– Right to Withdraw Consent: You may revoke your consent at any time where processing is based on consent.

To exercise any of the above rights, please contact us at [email protected]. We will respond in accordance with applicable legal requirements.

6. Security Measures

We implement stringent technical and organizational safeguards to protect your personal data. These include:

– Encryption of data at rest and in transit
– Access control protocols and role-based permissions
– Regular system monitoring and backups
– Periodic staff training on data protection principles
– Data minimization and strict authentication processes

While no system can guarantee absolute security, we maintain comprehensive controls to minimize risk and promptly address potential breaches.

7. International Transfers

If your data is transferred outside the European Economic Area (EEA) or California, we ensure appropriate protection by implementing safeguards such as Standard Contractual Clauses approved by the European Commission, and by ensuring that recipient jurisdictions offer an adequate level of data protection. Use of indraprasthamovers.com from jurisdictions outside of our primary operating territory may involve such transfers, for which appropriate measures are in place.

8. Data Retention

Personal data is maintained only as long as necessary to fulfill the purposes for which it was collected. Retention timeframes are:

– Usage and Technical Data: up to 12 months
– Account and Profile Data: for the duration of the relationship plus 6 years for record-keeping
– Communication Data: up to 3 years from last contact
– Transaction Data: retained for 7 years for tax and legal compliance
– Preference and Consent Data: until consent is withdrawn or up to 2 years from last interaction

After the expiration of applicable retention periods, data is securely deleted or anonymized.

9. Cookie Policy

Our website uses cookies to enhance your experience. Cookies are small data files stored on your device that help us recognize repeat visitors, analyze website traffic, and personalize content. Categories of cookies include:

– Essential Cookies: Necessary for basic website functionality, such as navigation and account login.
– Functional Cookies: Enable enhanced features like remembering your preferences or location.
– Analytics Cookies: Gather insights on user interactions with the site to improve performance.
– Performance Cookies: Measure load times, page responsiveness, and usage under different conditions.

10. Cookie Management and Compliance

When you first visit indraprasthamovers.com, a cookie banner will allow you to consent to or reject non-essential cookies in compliance with GDPR and CCPA. You may also modify your cookie preferences at any time through your browser settings or through a provided cookie management interface. Users in California may additionally opt out of the sale or sharing of personal information under CCPA provisions.

We honor “Do Not Track” (DNT) signals where browser support permits.

11. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect or solicit personally identifiable information from minors. If we receive notice or verify that a user is under 13 and has provided personal data, we will delete such information from our records in accordance with applicable laws.

12. Policy Updates

We reserve the right to update this Privacy Policy to reflect changes in legal, technical, or business developments. When substantial changes occur, we will provide clear notice—either through a prominent banner on our website or via direct communication if appropriate.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, your data rights, or how your information is handled, you may reach us at:

Email: [email protected]

We are committed to full compliance with applicable data protection laws and to ensuring transparency and control for every user of indraprasthamovers.com.