Privacy Policy

We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for ensuring the proper handling, processing, and protection of all personal data submitted through our website.

We may process usage data which comprehensively includes access timestamps, page views, browser type, device information, geographic location, referral sources, and interaction patterns. This information is collected through server logs, cookies, and analytics tools and may include session duration, features accessed, and download statistics. The source of this data is our analytics software and server monitoring systems. We process this information for several important purposes, including improving website performance, analyzing user behavior, enhancing security measures, and optimizing content delivery, which enables us to provide better service, prevent unauthorized access, and enhance user experience. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.

We may process account data which comprehensively includes name, email address, telephone number, billing address, payment information, and account preferences. This information is collected through registration forms, account updates, and payment processing systems and may include communication preferences, service selections, and account history. The source of this data is direct user input and authorized third-party integrations. We process this information for account management, service delivery, payment processing, and customer support, which enables us to maintain accurate records, process transactions, and provide personalized service. The legal basis for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

We may process profile data which comprehensively includes biographical information, professional details, preferences, interests, and service history. This information is collected through profile forms, preference settings, and interaction history and may include service requirements, special requests, and feedback. The source of this data is your direct input and service usage patterns. We process this information for service personalization, communication improvement, and experience enhancement, which enables us to provide tailored services, relevant recommendations, and improved support. The legal basis for this processing is our legitimate interests in providing personalized services and maintaining appropriate records.

Your Rights:

Right to Access: You have the right to request access to your personal data that we hold. This includes the right to receive a copy of your personal data and confirmation of how we are processing it. You can request access to specific categories of data or all data we hold about you. To exercise this right, you can submit a written request through our dedicated data access portal or contact our privacy team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to confirm your identity.

Right to Rectification: You have the right to request correction of any inaccurate personal data we hold about you, as well as the completion of any incomplete personal data. This includes the ability to update contact information, correct account details, and modify preference settings. To exercise this right, you can use our account settings panel or submit a correction request through our support system. We will process your request within 15 days and may require account verification, supporting documentation, and specific details about the information to be corrected.

Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances, particularly when the data is no longer necessary for its original purpose. This includes the ability to delete specific data categories, remove account information, and withdraw previous consents. To exercise this right, you must submit a formal deletion request and specify the data you want erased. We will process your request within 30 days and may require password confirmation, identity verification, and explicit confirmation of deletion consequences.

Right to Restrict Processing: You have the right to request the restriction of processing of your personal data when you contest its accuracy or object to its processing. This includes the ability to temporarily halt data processing, limit processing to specific purposes, and suspend automated decision-making processes. To exercise this right, you can submit a processing restriction request through our privacy portal. We will respond within 15 days and may require account authentication, specific processing details, and justification for the restriction request.

Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit this data to another controller. This includes the ability to download your data, transfer information between services, and receive data in standard formats. To exercise this right, you can use our data export tool or submit a portability request. We will process your request within 30 days and may require account verification, format specifications, and transfer destination details.Data Processing and Security Measures

We process Service Data which includes booking details, moving schedules, inventory lists, and service preferences. This processing involves digital record-keeping, schedule optimization, and resource allocation, enabling us to provide efficient moving and relocation services. For example, in the context of residential moves, this includes detailed item cataloging, space planning, and crew assignments. The legal basis for this processing is contractual necessity and legitimate business interests, specifically to fulfill our service obligations and maintain service quality.

We process Technical Data which includes device information, IP addresses, browser types, and system configurations. This processing involves automated logging, performance monitoring, and system optimization, enabling us to ensure website functionality and security. For example, this includes tracking website response times and identifying technical issues. The legal basis for this processing is legitimate interests, specifically maintaining website security and improving user experience.

We process Communication Data which includes email correspondence, phone records, chat logs, and feedback submissions. This processing involves message routing, response management, and communication archiving, enabling us to provide customer support and service coordination. For example, this includes maintaining records of move-related inquiries and special instructions. The legal basis for this processing is contractual necessity and legitimate interests.

We process Transaction Data which includes payment details, service quotes, billing information, and purchase history. This processing involves payment processing, financial record-keeping, and transaction verification, enabling us to manage business operations and financial compliance. For example, this includes generating invoices for moving services and processing payments. The legal basis for this processing is contractual necessity and legal obligations.

We process Preference Data which includes service customizations, communication preferences, and scheduling preferences. This processing involves preference management, service personalization, and customer profiling, enabling us to deliver tailored moving services. For example, this includes remembering preferred packing methods or timing preferences. The legal basis for this processing is consent and legitimate interests.

Security Implementation

Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.

We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.

Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.

Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.

We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.

All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.

International Data Transfers

We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Data Processing Agreements, and Privacy Shield certifications. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies

International transfers are protected by ISO 27001 standards, GDPR requirements, and industry-specific regulations, ensuring compliance with international data protection laws. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures

Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees

Data Retention

We maintain specific retention periods for different data categories:

Account Information: 7 years after account closure to comply with tax and legal requirements
Usage Data: 2 years from collection for service improvement and analysis
Transaction Records: 10 years for financial compliance and audit purposes
Communication History: 3 years from last interaction for customer service reference
Technical Logs: 1 year for security and performance analysis

These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences

Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for indraprasthamovers.com

Essential cookies serve fundamental functions for our website operations. These cookies process authentication tokens, security parameters, and session data to maintain basic site functionality. In our moving services context, these cookies track essential booking information and service selections. We use them specifically for user authentication, maintaining security measures, managing basic site operations, handling session management, and ensuring technical stability.

Functional cookies enhance your moving service experience by remembering your preferences. These cookies process user selections and interface choices to provide a seamless experience. They enable language preferences, region-specific content display, user interface customization, feature optimization, and storage of personalized settings for future visits.

Analytics cookies help us understand how visitors interact with our moving services platform. These cookies collect and process navigation data and user behavior metrics to improve our services. They track page interactions, analyze navigation patterns, monitor feature usage, measure session duration, and record user preferences to enhance service delivery.

Performance cookies assess and optimize our website’s technical operation. These cookies process loading times, server response data, and technical parameters to ensure optimal site performance. They actively monitor site speed, identify technical issues in real-time, optimize content delivery, analyze user experience metrics, and track system performance indicators.

Cookie Management
You maintain full control over your cookie preferences through browser settings, our cookie consent tool, privacy preference center, and account settings. We respect your right to modify these settings at any time.

For EU residents, we maintain strict GDPR compliance through explicit consent mechanisms, data minimization practices, purpose limitation protocols, defined storage limitations, and complete processing transparency.

California residents are entitled to additional rights under CCPA, including the right to know about personal information collected, request data deletion, opt-out of data sales, receive non-discriminatory service, and access collected information.

Regarding users under 13, we implement strict COPPA compliance measures including age verification requirements, parental consent procedures, limited data collection protocols, special protection measures, and comprehensive parental access rights.

Our privacy policy undergoes regular updates through systematic review procedures, user notifications for significant changes, consent renewal requirements, clear change documentation, and continuous compliance monitoring.

For privacy-related inquiries, please contact our dedicated privacy team:
Primary Contact: [email protected]
We respond within 48 hours
Identity verification is required for data-related requests
We provide support for privacy concerns, data requests, and rights exercise

This policy was created specifically for indraprasthamovers.com and covers all associated services within the moving and relocation industry.